CAREERS

INTERESTED IN JOINING OUR TEAM?


 

TVSquared is bringing big data to the world of TV advertising – a $212 billion global industry.TVSquared is an exciting, fast-growing company with offices in Edinburgh, London, New York, LA, Munich, Miami, Tokyo and Sydney.

Our employees make up the best and brightest in business and technology – and we’re looking for more passionate people to join our team.

Do you want to help TVSquared change the world of TV advertising?

Check out our current vacancies below.

TVSquared is an Equal Opportunity Employer.

TVSquared, the gold-standard for TV measurement and optimization, is bringing state-of-the-art analytics to the world of TV advertising – a $212 billion global industry.

TVSquared is the most accurate, same-day TV attribution platform available. Using the insights generated from the platform, our 700+ brand and agency clients in 70 countries improve TV campaign effectiveness by up to 80%.

Headquartered in Edinburgh, TVSquared is an exciting, fast-growing company with offices in London, New York, LA,  Munich, Miami, Tokyo and Sydney. Our employees make up the best and brightest in business, media, advertising and technology – and because the company is expanding at a rapid pace, we are looking for the most passionate and dedicated people to join our team.


NEW YORK-BASED, CLIENT SERVICES SUPPORT CONSULTANT

TVSquared is looking for a Support Consultant for its growing Client Services team. If you’re an innovative, passionate person with expertize in data, technology and client engagement, we want to hear from you.

The role is a hybrid of data analysis, product support and basic client facing consultancy. We are part of a team which ensures that all our clients are on-boarded successfully and have ongoing success with the TVSquared suite of products.

This is a fantastic role for candidates interested in progressing their career within a rapidly growing tech company. The diverse nature of this position presents many avenues to progression for those who can grow and excel with the role.

The role is based in our NYC office – Midtown NY, 10018.


The Ideal Candidate can:

  • Interact confidently with various sizes of clients, identifying issues and proposing technical solutions
  • Regularly transform/load client data files while conducting detailed data quality checks
  • Perform data analysis of modeling results and present findings to clients in both written documents and presentations directly to clients
  • Assist users with training and advice on the TVSquared platform
  • Conduct problem scoping and data analysis to identify and resolve bugs and issues
  • Liaise with clients to scope requirements and escalate issues as appropriate
  • Work across various other functions within the business to ensure clients’ needs are being met, and internal processes are as effective as possible

Required Skills & Experience:

  • Computer Science/Technology-type degree, as well as a deep knowledge of SQL (Postgres experience a plus)
  • Familiarization with data manipulation and ETL technologies along with strong Excel skills
  • Previous client facing experience is essential, ideally in a support or consultancy style environment
  • Knowledge of the TV industry is an advantage, but not essential
  • Being able to fit into a fast paced, sales focused environment is vital

Apply online – Please submit your CV in PDF format

NEW YORK-BASED, TECHNICAL CUSTOMER SUCCESS MANAGER

Are you enthusiastic, innovative and client-focused? If yes, then you need to join our growing team.  We work hard but have lots of fun too!

This is a hybrid technical and customer facing role which requires a strong understanding of TV media, a deep level of data analysis and the ability to communicate with clients on both a technical and senior exec level.  Previous experience in a technical consultancy environment would be advantageous.

The role is based in our NYC office – Midtown NY, 10018.


 

The Role and Responsibilities:

  • Own the on-boarding and initial BAU phases of the client journey from a technical perspective
  • Be responsible for the technical setup, ensuring all data is being provided correctly
  • Ensure the TVSquared models are configured appropriately to address the clients’ requirements
  • Work with clients to ensure they are confident users of the platform and can perform the analysis they need and expect
  • Drive long term retention of clients by ensuring they have the industry knowledge to drive ROI from the results the products present
  • Liaise with Sales, Account Management and Pre-sales to ensure a smooth transition of clients into BAU
  • When required, work with development team to build out customized solutions required for on-boarding
  • Work with Account Managers to provide ongoing dedicated technical management for high priority clients
  • Be main contact for technical questions, issues and requests
  • Coordinating internal teams to execute client requests and communicating timescales and outcomes to the client
  • Assist the account manager to identify areas to grow accounts with additional products, brands or customization
  • Manage the migration of clients to updated versions of products and provide guidance when on-boarding new products
  • Provide ongoing technical and industry knowledge to clients to enable long term retention
  • Provide an escalation point for junior members of the Client Services Team
  • Provide guidance and best practice on challenging issues and requests
  • Assist with the Head of Client Services to roll out new processes, tools and knowledge across the wider team
  • Assist in training of new members of staff as appropriate
  • Provide feedback to the wider business on clients’ requirements and industry trends
  • Provide client insight to the product team to ensure future development meets client needs
  • Assist the capture of client requirements for the product and development teams

 


Candidate Requirements:

  • Technical degree or equivalent
  • Strong grasp of statistical/mathematical fundamentals
  • Excellent client communication skills
  • 2 years + experience in a client support or success role
  • Superb problem-solving skills
  • Analytics background
  • Ability to work independently
  • TV Industry experience, especially in the buying of media

Apply online – Please submit your CV in PDF format

GLOBAL HEAD OF SUPPORT

This is a global role, it will report into the CRO. The main purpose is to oversee TVSquared’s pre- and post-sales strategy and operations. You will manage the teams and customer support processes to ensure high customer satisfaction. You will define the strategy of the company’s customer support structure and work collaboratively with other teams in the organization to improve on all aspects of the TVSquared customer experience.

The ideal candidate for this role should have a meticulous focus on customer satisfaction, a passion for learning new systems and products, the technical understanding to define new processes and the ability to lead and grow a large team in a demanding and fast-growing environment.

The role will be based in New York, London or Edinburgh, depending on the right candidate.


Responsibilities:

  • Ownership of the Global customer support strategy, pre- and post-sale
  • Experimentation with, and iteration of, processes & metrics to drive operational excellence, using a data driven approach
  • Develop documentation, training materials, and messaging for customers and support team
  • Report on and monitor performance metrics and develop strategies to improve where needed
  • Oversee customer support related business infrastructure, including aspects of the company’s systems
  • Work cross departmentally to report new and emerging issues to engineering and product teams – track and analyze these issues and develop solutions to overcome them
  • Work across all business locations to continually improve global support options
  • Leadership of the pre- and post-sales teams
  • Hiring, onboarding, training and development of the team and their managers

Experience required:

  • 5+ years customer support experience
  • 2+ years managerial experience
  • 2+ years project management experience
  • A background in technical troubleshooting with hardware, software, and web-based products
  • Experience in working under pressure in a fast-growing environment
  • A passion for delivering the best possible experience to current and prospective customers
  • A strategic outlook on system functionality with regards to customer support
  • Reporting and analytics experience. Microsoft Excel and PowerPoint
  • Strong leadership skills
  • Strong presentation, communication, and writing skills

Apply online – Please submit your CV in PDF format  No agencies please.

MUNICH-BASED, ACCOUNT MANAGER

We are looking for a qualified Sales Account Manager to join a fast-paced, fast-growing company in Munich. You will be responsible for developing long-term relationships with existing advertising agency clients and overseeing sales with those customers.

As a Sales Account Manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner, manage quarterly business reviews and upsell new functionality. You should have excellent communication and negotiation skills and be customer service oriented.

In addition, the goal of the Sales Account Manager is to grow our global business by increasing platform and product usage.


The Role and Responsibilities:

  • Act as a lead point of contact for all matters specific to his/her portfolio of customers
  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as point of contact and handle customers’ individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Run Quarterly Business Reviews
  • Develop account plans to grow opportunities within the client base
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Liaise with Sales and Product to ensure timely, efficient delivery of solutions based on customer needs
  • Collaborate with Marketing on programs that meet the ever-evolving needs of the media and advertising space

 


Skills and Experience:

  • Minimum of three years sales experience
  • Proven work experience as a Sales Account Manager or Sales Account Executive
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Understanding of sales performance metrics
  • Excellent communication and astute negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Sales training and Salesforce experience a plus
  • Experience in a start-up, high-growth and fast-paced company
  • Working knowledge of the media space
  • Proven ability to exceed performance targets
  • Fluent in German and English
  • BSc degree in Business Administration, Marketing or relevant field

Apply online – Please submit your CV in PDF format. No agencies please.

EDINBURGH-BASED, BUSINESS DEVELOPMENT REPRESENTATIVE

Reporting into Marketing, the Business Development Representatives (BDRs) are responsible for identifying and creating new qualified sales opportunities in Target Accounts for their regional Account Executives.

The BDR manages the inbound lead activity in their territory, qualifying active buying interest and developing opportunity in prospect accounts. The BDR will also coordinate with their AE counterparts to determine the accounts that require research and prospecting activities to secure a sufficient flow of additional qualified opportunities.

An implicit responsibility of the BDR is to conduct business dealings in a way that creates a superior prospect experience that will set the stage for effective sales follow-up, as well as future product sales.

The role is based in our Edinburgh office


Responsibilities:

  • Prospect, educate, qualify, and develop Target Accounts and inbound leads to create sales-ready leads and opportunities
  • Interact with prospects via telephone, social media and email
  • Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity
  • Disseminate opportunities to the appropriate AE, educating rep as necessary about the opportunity
  • Successfully manage and overcome prospect objections
  • Become a trusted resource and develop superior relationships with prospects
  • Update lead scoring and prospect interaction in salesforce.com to ensure efficient lead management
  • Consistently achieve qualified opportunity quotas to ensure territory revenue objectives
  • Provide closed-loop feedback to ensure continuous process optimization

 


Skills and Experience:

  • Ability to work in a high-energy sales team environment; team player
  • Ability to multi task with strong organizational skills
  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • A self-starter with a track record of successful, credible lead follow-up
  • The highest level of integrity
  • Business Development at multiple executive levels within an organization
  • Familiarity with marketing automation space desirable
  • Pre-call planning
  • Opportunity qualification and objection handling
  • Call structure and control
  • Time management
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office)
  • Sales training and salesforce.com experience a plus
  • BA, BS degree desirable but not necessary
  • 3 years’ experience in a technology driven industry also desirable

Apply online – Please submit your CV in PDF format. No agencies please.

EDINBURGH-BASED, DEVOPS MANAGER

We are looking for someone who likes working in a fast-paced environment, both autonomously and as part of a cross-functional team. You’ll be able to combine your technical understanding, broad contextual knowledge, and creative problem-solving skills to our business, collaborating in the implementation of our frontend and backend.

TVSquared already handle large quantities of data every minute of the day as well as delivering an always-up portal to our customers around the world. You will be familiar with the requirements of twenty-four-hour business and have the drive to make sure that the technology can scale seamlessly to meet the ever-growing demands.

Please note that the position is based in our Edinburgh office (EH3 9DR) and your presence is essential for the project.


Responsibilities:

  • Deployment of regular releases from test environments into the live system
  • Monitoring the production environments to ensure that issues are identified and corrected before they impact customers
  • Development of monitoring and warning technology to ensure twenty-four-hour system up-time
  • Diagnosing and resolving technical problems in the live system
  • Working as part of a growing team of like-minded individuals
  • Troubleshoot, debug and upgrade existing software

 

Skills and Experience:

  • Degree or advanced training in computer science or other related field
  • 5+ years relevant industry work experience
  • Strong knowledge of cloud platforms, e.g. AWS, GCP
  • Experience with monitoring tools, e.g. Zabbix, CloudWatch, ELK stack
  • Experience of Agile development methodology
  • Experience of running automated tests and, ideally, load tests
  • Experience of Python, Django, Ansible, Javascript, AngularJS, MongoDB, PostgreSQL would be an advantage
  • Proven problem-solving skills and examples of designing intelligent solutions to solve complex problems
  • Eagerness to learn about data in a media, advertising and technology context
  • Strong written and verbal communication skills
  • Experience of managing complex production environments
  • Working knowledge of Linux running under Amazon Web Services would be an advantage
  • Personable and able to work in a growing, face paced environment

Apply online – Please submit your CV in PDF format. No agencies please.

PRODUCT MANAGER/SENIOR PRODUCT MANAGER – ENTERPRISE SOLUTIONS

We’re looking for smart, curious and driven people with product management experience to join our Product Management team. This is an exciting time to join our growing business! As we expand our product portfolio and grow our engineering team, we’re building a new Product Management capability which will help shape the future of the business.

Our Product Management team is focused on three areas:

  • What we build and why: Figuring out what we need to build and prioritizing when we build it is our core responsibility. We bring the vision and context to empower great decisions, so we focus on posing the right questions and facilitating important trade-offs, rather than dictating detailed answers.
  • How we build it: We believe in a collaborative partnership where the Product team focuses on business and customer outcomes, Engineering and Design focus on how we get there, and Product Marketing focuses on Go-to-Market and ensuring customers and prospects understand the value we offer. Product’s main role in execution is to be the voice of the market and to make sure we achieve what we set out to do.
  • Communicating with everyone: Product is a key part of the glue that binds together teams at TVSquared. We communicate the who, what, why and when to the company. We also work closely with Marketing, Sales and Support on how best to communicate the product benefits to our customers.

The Role of Product Managers:

As a Product Manager you will work closely with our Engineering and Product Marketing teams on a day to day basis, and alongside the Director of Product Management.

You should expect a great deal of autonomy, and a challenging and highly cross-functional role with tasks spanning the commercial and technical spectrum. As a Product Manager, we expect you to:

  • Build a deep understanding of customers’ needs and market opportunities
  • Develop a vision for the direction of the product, and leading prioritization to maintain the backlog. Engaging and influencing the development teams to agree on design and technical decisions.
  • Track progress, assess risks and drive delivery by putting in place the commercial and technical metrics against which the product is judged
  • Lead communication with the rest of the business and work with Product Marketing to articulate our value-add to customers and prospects
  • Define our competitive positioning and keep on top of broader industry developments

Who we’re looking for:
We believe great Product Managers share common characteristics, and we look for these above all else:

  • Intellectual horsepower: We want our product managers to have an outstanding ability to think on their feet and tackle intellectually challenging problems
  • Curiosity & drive: You should relish challenges and have a strong natural instinct to drive things to completion. We’re looking for the ability and curiosity to learn and adapt to a constantly changing environment.
  • Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for natural leaders who earn the trust of others with a collaborative style and great influencing and communication skills.
  • Effortlessly analytical: At TVSquared we start by asking ‘why?’, and a data-driven approach is central to how we run Product
  • A bias for action: Being leaders in our field, our competitors are constantly snapping at our heels. Finding the right balance between speed and quality, to ensure we ship product that adds value quickly, should come naturally to you

Specifics to this role:

We have a strategic need in a vital part of our business that will drive significant future growth – Enterprise customers and the associated product portfolio. Relevant experience serving this customer group would be advantageous and experience and knowledge of media/agency/network/TV would be an even greater plus point.

However, it’s also important we hire the right person with the right personal characteristics, an aptitude to learn and transferable skills. Candidates will need to have 5+ years product management experience.

Specific characteristics:

  • Demonstrable credibility and gravitas when working with our strategic customers and managing multiple internal and external stakeholders to ensure on time delivery
  • Experience in steering customers from their stated ‘wants’ to a solution that meets both their and TVSquared’s needs
  • The mindset and attention to detail to establish clear, concise and unambiguous requirements which all parties understand and against which software can be developed
  • Expertize in establishing win-win customer and TVSquared success criteria and measuring progress towards these

The specific products that we envisage this role to be working on in the first 6 months will include:

  • Building and managing the roadmap and bespoke deliverables for our demanding Enterprise customers
  • Owning and managing our Enterprise class product portfolio

As our Product Management and Development teams are in Edinburgh, we would expect the person to work from the Edinburgh Office. For candidates who live further than a daily commute to Edinburgh, the ability to spend at least 3 days per week in the Edinburgh office is critical.


Apply online – Please submit your CV in PDF format. No agencies please.

Request a Demo